The World Is Flat, Thomas L. Friedman, Farrar, Straus and Ciroux 2006
“Thomas L. Friedman has won the Pulitzer Prize three times for his work at The New York Times, where he serves as the foreign affairs columnist,” as the cover back page goes. I remember in 2006 when I was subscribing to the international edition of the New York Times of the International Herald Tribune for a year and six months, I read a lot of Friedman’s articles in the editorial page. Then I stayed in the National Central Library at Taipei City, reading newspapers including IHT in the library for years. That was kind of experience different from that of reading Chinese translated journalist related books such as “The Power Shift, Alvin Toffler” or “The Power Game, Hedrick Smith”, which I had read before. I check out from library of paperback edition of The World Is Flat by Thomas L. Friedman, easy to read because of plain style in English and as always Friedman inscribed economic and political critical concepts in journalist fashion to his readers.
Page 22, “Others deal with “inbound” calls–everything from tracing lost luggage for U.S. and European airline passengers to solving computer problems for confused American consumers. The calls are transferred here by Satellite and undersea fiber-optic cable. Each vast floor of a call center consists of clusters of cubicles. The young people work in little teams under the banner of the company whose phone support they are providing. So one corner might be the Dell group, another might be flying the flag of Microsoft.”
That said, you are out of your earshot, somewhere, somewhere out there, underneath the rainbow, not that kind of engineer you think, totally out of control, maybe that’s a she and owns me. You don’t know. Someone might get very angry like the lunatic crying out because his nose was hurt and another would come in near you because he had explanation to say to you.
Gorgeous. We would be waiting and tending the flowers in garden affairs, like a taskforce leader do.
Also on page 22, “I was wandering around the Microsoft section around six p.m. Bangalore time, when most of these young people start their workday to coincide with the dawn in America, when I asked a young Indian computer expert there a simple question: What was the record on the floor for the longest phone call to help some American who got lost in the maze of his or her own software? Without missing a beat he answered, “Eleven hours.”
“Eleven hours?” I exclaimed.
“Eleven hours,” he said.
I have no way of checking whether this is true, but you do hear snippets of some oddly familiar conversations as you walk the floor at 24/7 and just listen over the shoulders of different call center operators doing their things.”
It is the reason and theory of Copernicus collide with the opinion of church traditional view and that of Columbus set out for the orient China but found India. Because the world is flat, dimensional space twisted for your team in game to converge into a knot covering every potholes. And fly away, we just fly away from here, anywhere scattering the whole universe and side B played it would always bleep. When a year ago the Japanese earthquake caused shortage of materials, we know some liquid crystal display devices had their prices fare well. That’s why we all need this kind of flat panel, and we have supply chain from Japanese Sharp, Toshiba company, South Korea Samsung, LG, or Taiwanese Chi Mei, AU. The supply chain may need time to recover back from the disaster. The world is flat and that’s all. You know that software? Software is like the heart in a computer. With no software it is like a computer with no soul, without a soul was seen. You spent eleven hours to solve a bug, whether it was a hardware bug or a software one, you don’t know because you are just an engineer. But that bug was always yours. That’s the reason why today we all say the world is flat. Thanks Friedman.
David CK Chang, SSN057-86-4042,
August 18, 2012,
National Central Library,